In my previous post I have shared my Meru Cabs Service Experience. How they screwed up and almost made me miss my flight, how they allowed someone else to use the cab that I booked etc.
In this post I will tell you a few strange things that happened related to this screwed up booking.
Providing Honest Trip Feedback
Meru Cabs app asks you about the feedback after a trip is completed. When I was done for the day in Bangalore, I opened the Meru mobile app to book a cab for the return journey to the Airport (call me brave or idiot for choosing Meru again). There it was, the feedback request for the screwed up trip. I thought, well, let me give an honest review so that Meru can work on it and fix it. I filled up the rating/feedback form as per my experience honestly and tried to Submit it.
Guess what!! Meru Cabs app didn’t allow me to submit the feedback!! I tried 3-4 times but every time I got the following message.
My 3G connection was working just fine. I was using whatsapp, facebook and twitter without any issue.
When for the return journey I provided 5 Star as feedback the same app submitting the feedback without any message.
This makes me think that Meru scans the feedback first and then decides if it is a good feedback to maintain their reputation. If yes, they allow it to the database else they provide the shit message I have shown you above and never lets you to submit the feedback.
If you guys are so critical about the feedback I have got a couple of suggestions for you,
- Try to improve the service so that commuters can provide you positive feedback. If you are providing a positive experience, I don’t know why anyone would give you a negative feedback.
- If you can’t provide a positive experience and don’t want to allow the commuter provide the honest feedback about it, Fill the feedback yourself! That way you can always maintain the bubble of the positive feedback no matter what!!
Booking history is gone !!
This is the part where I feel disgusted (as if it was not enough already).
Meru has cleared the historical records for my account and only kept the last 2 booking details, one is the alternate cab they provided and other one is the return journey from Bangalore.
My question to Meru is, Why did you delete my Past Booking records?
Did you really think that just by erasing the previous booking details you could cover up the blunder? It’s a shame really and unacceptable mainly because it is coming from Meru Cabs, which I always thought the most reliable cab service!!
Here is how my Meru App Booking History screen looks now
See!! All the data is gone apart from the last two bookings..
The last 3 times I booked a cab through Meru Cabs Hyderabad, here is the summary of what happened to the cab.
Sept 28, 2014 >> Confirmed Booking >> 30579645 >> Cab didn’t Arrive
Nov 10, 2014 >> Confirmed Booking >> 31715629 >> Cab Arrived on Time !!
Nov 13, 2014 >> Confirmed Booking >> 31818812 >> Cab didn’t Arrive
So out of 3 times I tried to book a cab through Meru Cabs 2 times he cab didn’t come.
Remember this, whenever you book a cab through Meru, there is 66% chance that you will be left stranded at your place, don’t know what to do and with the fear that I am going to miss my Flight/Train/Bus.
Rely on them on this !! Thanks for reading my Meru Cabs Service Experience… Choose wisely.