If you are looking for Meru Cabs Service Experience – Honest Review, this is a nice place to be in right now. In this post I will share my experience about the Meru Cabs Service, the cover up attempt, secret behind the 5 Star Ratings and many more.
The post is going to be a little long, so please bear with me. All I tried to do is giving you my horror story after I chose Meru Cab service. I also will provide all the proofs and details I have to support my story.
Preparation for the important journey
I used the Meru Cabs phone app to book a cab for 13 Nov 2014 at 5:55 AM. Pickup location is Kali Mandir,Pbel City, Hyderabad and Drop location is Shamshabad Airport,Shamshabad Airport. Booking got confirmed and Booking Ref. No.: 31818812. The same information is sent to my email Id as well (See below image)
So I will be reaching Hyderabad Airport having enough time to complete the check-in and board the flight to Bangalore. All set !!
The journey began
So I got a good night sleep. Woke up in the morning @ 5 AM, got ready for the trip by 5:50 AM. That’s the time I decided to check my phone for the Chauffeur details and cab number. Picked up the phone and I was greeted with the following messages…
“Awesome.. Let’s call the driver and check where he is.” – I thought in my mind and dialed the number of the assigned chauffeur. He picked up the call and said he is near Banjara Hills, the car is broken down and he will not be able to take me to the airport for which he was reserved.
The Meru Chauffeur Story
Apart from bluntly replying me that he will not be able to make it the chauffeur also suggested me to call the company and look for an alternative !! What time it is? 5:53 AM in the morning and my journey was supposed to be started by 5:55 !
I got shell shocked because not only this means I don’t have a cab to head to the airport and catch the flight but also the shear unprofessional attitude displayed by the chauffeur. He didn’t even bother to call me and inform this before hand nor did he try to inform his company about this and getting me an alternate ride…
Also the fact that he was lying about the car broken down thing, made me feel totally helpless.
Adding Salt to the Wound
Meru cab has a good feature called SMS alert for the journey. What it does is, sends periodic alert messages to the mobile number using which the cab was booked. In my case I was getting alerts for the so called broken down cabs travelling route. It was taking some passenger from Rajendra Nagar > Banjara Hills > Hitech City Avasa Hotel.
My question to Meru Cabs at this point of time is, How can someone travel with my booking ID, in the same car I booked to an entirely different location (Direction) when I am left stranded at my place without a cab with the feeling that I will miss my flight?
Imagine if the person traveled in that cab I booked, did something wrong somewhere, wouldn’t it be me who would have got into trouble? And you guys say “Rely on us”!! For what, getting fucked??
Here is the snapshot of the periodic SMS alerts I received on my cell phone.
I quickly decided to call the Meru Customer Care to find an alternative as I was running out of time. They asked me if they could get me a Genie cab instead. All I could say is “give me a damn cab which will take me to the airport, I can’t afford to miss my flight today.” Luckily I reached the airport just in time with the alternate cab they provided and I thought “just another bad day may be”. Little I knew then that the story will start to be more and more interesting later.
Read the Part 2 of my experience to know more about the cover up attempted…